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Individual IT Service Provider

Classification

For the Individual IT Service Providers, the categorizations shall be aligned with the Categories and respective Sub-categories of The Skills Framework for the Information Age (SFIA) Classification.

Category

Subcategory

Skill

Skill Code

Maturity Levels (ML)

1 2 3 4 5 6 7

Strategy and architecture

Information strategy

IT governance

GOVN

5

6

7

Information management

IRMG

4

5

6

7

Information systems co-ordination

ISCO

6

7

Information security

SCTY

3

4

5

6

Information assurance

INAS

5

6

7

Information analysis

INAN

3

4

5

6

7

Information content publishing

ICPM

1

2

3

4

5

6

Advice and guidance

Consultancy

CNSL

5

6

7

Technical specialism

TECH

4

5

6

Business strategy and planning

Research

RSCH

3

4

5

6

Innovation

INOV

5

6

Business process improvement

BPRE

5

6

7

Enterprise & business architecture development

STPL

5

6

7

Business risk management

BURM

4

5

6

7

Sustainability strategy

SUST

5

6

Technical strategy and planning

Emerging technology monitoring

EMRG

4

5

6

Continuity management

COPL

4

5

Software development process improvement

SPIM

5

6

7

Sustainability management for IT

SUMI

5

6

Network planning

NTPL

5

6

Solution architecture

ARCH

5

6

Data management

DATM

4

5

6

Methods and tools

METL

4

5

6

Category

Subcategory

Skill

Skill Code

Maturity Levels (ML)

1 2 3 4 5 6 7

Business change

Business change implementation

Portfolio management

POMG

5

6

7

Programme management

PGMG

6

7

Project management

PRMG

4

5

6

7

Portfolio, programme and project support

PROF

2

3

4

5

Business change management

Business analysis

BUAN

3

4

5

6

Requirements definition and management

REQM

2

3

4

5

6

Business process testing

BPTS

4

5

6

Change implementation planning & management

CIPM

5

6

Organization design and implementation

ORDI

5

6

Benefits management

BENM

5

6

Business modeling

BSMO

2

3

4

5

6

Sustainability assessment

SUAS

4

5

6

Relationship management

Stakeholder relationship management

RLMT

4

5

6

7

Skills management

Learning and development management

ETMG

3

4

5

6

7

Learning and development assessment

LEDA

3

4

5

6

Learning design and development

TMCR

4

5

Learning delivery

ETDL

3

4

5

Teaching and subject formation

TEAC

5

6

Resourcing

RESC

5

6

Professional development

PDSV

4

5

6

Category

Subcategory

Skill

Skill Code

Maturity Levels (ML)

1 2 3 4 5 6 7

development and implementation

Systems development

Systems development management

DLMH

5

6

7

Data analysis

DTAN

2

3

4

5

Systems design

DESN

2

3

4

5

6

Network design

NTDS

5

6

Database/repository design

DBDS

2

3

4

5

6

Programming/software development

PROG

2

3

4

5

Animation development

ADEV

3

4

5

6

Safety engineering

SFEN

3

4

5

6

Sustainability engineering

SUEN

4

5

6

Information content authoring

INCA

1

2

3

4

5

6

Testing

TEST

1

2

3

4

5

6

Human factors

User Experience analysis

UNAN

3

4

5

Ergonomic design

HCEV

3

4

5

6

User Experience evaluation

USEV

2

3

4

5

Human factors integration

HFIN

5

6

7

Installation and integration

Systems integration

SINT

2

3

4

5

6

Porting / software integration

PORT

3

4

5

6

Systems installation / decommissioning

HSIN

1

2

3

4

5

Category

Subcategory

Skill

Skill Code

Maturity Levels (ML)

1 2 3 4 5 6 7

Service management

Service strategy

IT management

ITMG

5

6

7

Financial management for IT

FMIT

4

5

6

Service design

Capacity management

CPMG

4

5

6

Availability management

AVMT

4

5

6

Service level management

SLMO

2

3

4

5

6

7

Service transition

Service acceptance

SEAC

4

5

6

Configuration management

CFMG

2

3

4

5

6

Asset management

ASMG

4

5

6

Change management

CHMG

2

3

4

5

6

Release and deployment

RELM

3

4

5

6

Service operation

System software

SYSP

3

4

5

Security administration

SCAD

3

4

5

6

Radio frequency engineering

RFEN

2

3

4

5

6

Applications support

ASUP

2

3

4

5

IT operations

ITOP

1

2

3

4

Database administration

DBAD

2

3

4

5

Storage management

STMG

3

4

5

6

Network support

NTAS

2

3

4

5

Problem management

PBMG

3

4

5

Service desk and incident management

USUP

1

2

3

4

5

IT estate management

DCMA

3

4

5

6

Category

Subcategory

Skill

Skill Code

Maturity Levels (ML)

1 2 3 4 5 6 7

Procurement and management support

Supply management

Procurement

PROC

4

5

6

7

Supplier relationship management

SURE

2

3

4

5

6

7

Contract management

ITCM

4

5

6

Quality and conformance

Quality management

QUMG

5

6

7

Quality assurance

QUAS

3

4

5

6

Quality standards

QUST

2

3

4

5

Conformance review

CORE

3

4

5

6

Safety assessment

SFAS

5

6

Technology audit

TAUD

4

5

6

7

Category

Subcategory

Skill

Skill Code

Maturity Levels (ML)

1 2 3 4 5 6 7

Client interface

Sales and marketing

Marketing

MKTG

3

4

5

6

Account management

ACMG

5

6

Client support

Sales support

SSUP

1

2

3

4

5

6

Client services management

CSMG

3

4

5

6

Highlights

All the Individual IT Service Providers are classified under the Skill Framework for the Information Age (SFIA), a model for describing and managing competencies for Individual IT Service Providers.