IT Service Providers

IT Services Providers

Providers of IT Products and Services that include Suppliers, Application-solution Providers, Consultants, Service-delivery Points and other IT Service Providers as per the Classification.

With a view to enhance the competitiveness of Ugandan IT Industry globally and to regulate the IT Services in Uganda, there is a need to outline the minimum acceptable standards and to certify eligible entities to applicable international standards.

The IT Certification Project (ITCP) was thus formulated for standardisation in the planning, acquisition, implementation, delivery, support and maintenance of Information technology equipment and services to ensure uniformity in Quality, adequacy and reliability of Information technology usage throughout Uganda.

Certification is granted to entities that are able to evidence complete conformity to the prescribed standards. The preparation for adoption and adherence to the certification standards by the entities concerned involves understanding the requirements, defining processes, its implementation and sustenance.

Considering the present state of the IT industry in the country and the need to provide entities time to get into the Certification process, NITA-U shall issue Conformity Certificates at Levels 1, 2, 3 to those entities that meet the defined eligibility criteria for these levels.

The Level 1 and 2 certified entities are encouraged to build Competency and Capacity through resources and procedures for establishing a Management system that conforms to the requirements of an applicable ISO standard required for Level 3 certification.


An Information Technology Service would mean an IT service (including product) that provides value to a customer.

This service, or product, could be provided by:

  • A Supplier of IT Products or IT Services
  • Application solution provider
  • Consultant
  • Service delivery, including an internet cafe.